General Terms & Conditions

Applicable for purchases on House of Nord AB’s webshop. By completing a purchase, you accept our terms and conditions. We comply with applicable Swedish legislation, including the Consumer Sales Act (1990:932), the Distance and Off-Premises Contracts Act (2005:59), and GDPR (EU 2016/679).

Contact Information

Phone: +46 (0)31 247 247

Address: House of Nord AB, Grönkullavägen 6, 441 60 Alingsås, Sweden

Company registration number: 556930-6763

VAT number: SE 5569 3067 6301

Bankgiro: 195-0534

Contact form: Here

Prices & Payment

All prices are stated in Swedish kronor (SEK), including VAT.

We offer the following payment options:

Card payment (VISA, Mastercard)

Swish

Bank transfer (via Klarna for Swedbank, Handelsbanken, SEB & Nordea)

Invoice (Klarna) – 14 days. Read Klarna’s terms

Installments & Account (Klarna). Read Klarna’s terms

PayPal – Visit PayPal

Business customers may choose electronic invoicing via PEPPOL, provided through Pagero, at checkout.
An invoicing fee of SEK 29 applies for the processing of electronic invoices.
Invoices are sent electronically to the organization number or GLN number provided at checkout.
If the company is not registered for electronic invoicing, the invoice will be sent by e-mail with a secure payment link.

Payment terms:
– Public institutions, municipalities and schools: 30 days net
– Private companies: 10 days net

Changes to invoicing details after billing: 350 SEK fee.

Late payments: 60 SEK reminder fee and 2% interest per month. Unpaid invoices are referred to debt collection (160 SEK collection fee applies).

Credit checks for large orders: We check Skatteverket and Kronofogden for payment defaults and outstanding debts but do not normally perform an official credit check.

Shipping & Delivery

Shipping method: Letter or package, depending on weight and size.

Carriers: PostNord or DHL.

Packages at pickup points: Must be collected within 7 days.

Address change after dispatch: 275 SEK fee (charged by the carrier).

Delivery time:

We normally pack your order the same day or the day after the purchase.

The package is normally handed over to the carrier on the same day we pack it.

Shipping normally takes 1–3 days, depending on your location in Sweden.

After we have handed over the package to the carrier, the actual transport may take up to 3 days.

Transfer of risk: Responsibility for the goods is transferred to the customer upon receipt.

Shipping damages: Check your package upon collection and report any damages immediately. Damages must be reported to the pickup location, DHL/PostNord customer service, and via our contact form. Please attach photos.

Delivery obstacles: DHL charges 120 SEK for packages with delivery issues (e.g., incorrect address or the recipient is not present). If we receive this charge from DHL, we will invoice you accordingly.

Return Policy

At HappyPride, you have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with the Swedish Distance Selling Act (Lag 2005:59). This applies to all products, both non-defective and defective, unless an exception under the law applies (see below).

Returns of non-defective items

You may return a non-defective item within 14 days if it is unused and, if possible, in its original packaging. The customer is responsible for return shipping costs.

Returns of defective items

If you receive a defective or damaged product, you have the right to make a complaint under the Swedish Consumer Sales Act (Konsumentköplagen 1990:932). In such cases, we cover the cost of return shipping and offer either a replacement or refund.

Exceptions to the right of withdrawal

Some items are excluded from the right of withdrawal, such as customized products or items that, for hygiene reasons, cannot be returned once the packaging is opened.

How to make a return

To return a product – whether due to the right of withdrawal or a complaint – please fill out our contact form at the bottom of the page Contact Us. We will get back to you with further instructions and return address.

Unclaimed Packages

If you fail to collect your package and it is returned by the carrier, we reserve the right to charge you 350 SEK to cover shipping, return shipping, and administrative costs.

Not collecting a package does not constitute a valid withdrawal request.

The invoice must be paid within 10 days net.

Complaints & Warranty

Complaint period: 3 years under the Consumer Sales Act (1990:932).

For approved complaints, we cover the return shipping cost and provide a prepaid return label.

 We follow the National Board for Consumer Disputes (ARN) decisions in disputes.

GDPR & Personal Data

We comply with GDPR (EU 2016/679) and protect your personal data. Please refer to our Privacy Policy.

Environmental Responsibility under the German Packaging Act (VerpackG)

We are registered in the German packaging register LUCID and comply with all obligations under the German Packaging Act (VerpackG). As a producer, we ensure that all packaging delivered to private consumers in Germany is properly collected and recycled through a certified Producer Responsibility Organisation (PRO). This reflects our commitment to environmental sustainability and circular practices.

Dispute Resolution & Applicable Law

In case of a dispute, we follow the decisions of the National Board for Consumer Disputes (ARN).

House of Nord AB operates under Swedish law, and any disputes will be settled in a Swedish court.