Privacy Policy – Processing of Personal Data under GDPR

1. About GDPR and Your Rights

The General Data Protection Regulation (GDPR) has been in effect across the EU since May 25, 2018. It ensures transparency and protection of personal data.

As a customer of House of Nord AB, you have the right to:

• Know what data we collect and how it is used.

• Request a copy of your stored data.

• Request corrections to inaccurate or incomplete data.

• Request deletion of data (except where legal obligations require retention).

• Object to data processing.

• Request data portability.

• File a complaint with a supervisory authority (e.g., the Swedish Authority for Privacy Protection).

If you have any questions regarding how we process your personal data or wish to exercise your rights under GDPR, please contact us via the contact form at the bottom of the page.

2. What Personal Data Do We Collect?

When you use our e-commerce platform, we collect the following data:

Customer Data

• Customer number

• Customer type (Private individual or Business customer)

• First name and Last name

• Company/Organization (for business customers)

• Email address

• Personal/Organization number

• VAT number (for business customers)

• Billing and Shipping address(es)

• Postal code and City

• Country

• Phone number (for shipping notifications)

• Username and Password (if you have registered an account)

• Payment method

• Newsletter subscription (if you have signed up)

• Membership status (if this feature is added in the future)

• Internal notes from our store

• Date/Time of creation and modification of customer records

Order Data

• IP address

• Email address

• Personal/Organization number

• VAT number

• First name and Last name

• Billing and Shipping address

• Postal code and City

• Phone number

Partner Data (Suppliers and Business Partners)

• Company/Organization

• First name and Last name

• Email address

3. How Do We Collect Your Data?

We collect personal data when you:

• Place an order in our online store.

• Register a customer account.

• Subscribe to our newsletter.

• Contact us via email or customer service.

4. Why Do We Process Your Data?

We process your data to:

• Manage and deliver your order.

• Inform you about your order, shipping, and invoices.

• Process payments and comply with accounting laws.

• Send newsletters and offers (if you have subscribed).

• Improve our services and customer experience.

5. How Long Do We Store Your Data?

• Until you request deletion or are no longer an active customer.

• Order data is stored for at least 7 years due to accounting laws.

• Newsletter subscribers remain registered until they unsubscribe.

Once no longer needed, data is securely deleted.

6. Sharing Data with Third Parties

We share data with:

• Shipping providers for order delivery.

• Payment service providers for transactions.

• Accounting systems for compliance with tax laws.

• Hosting and e-commerce platforms for website functionality.

• Newsletter platforms to send emails to subscribers.

All platforms provide functions for anonymization or data deletion based on legal and operational needs.

7. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

8. Contact

If you have any questions regarding how we process your personal data or wish to exercise your rights under GDPR, please contact us via the contact form at the bottom of the page.

This policy may be updated as needed.